Commitment to Privacy
The Information We Collect
We collect personally identifiable information (such as your name, customer number, address, e-mail address, telephone number, driver’s license number and, if you pay by credit card, your account information) that you provide us with when you:
Purchase or order a product at Martha’s Vineyard Glassworks
Make a purchase or request our email newsletter through our website www.mvglassworks.com
Participate in surveys or contests (information we collect may include demographic information, such as age, gender and number of household members)
Communicate with us for any reason, such as replying to inquiries by mail or through mvglassworks.com, by telephone, or through a sales representative in
You can always choose not to provide certain information; however, you may then be unable to take advantage of many of the opportunities offered by Martha’s Vineyard Glassworks, including certain online features offered on mvglassworks.com.
How We Use Your Information
The personal information we collect is generally used to process your requests and transactions, to provide you with high-quality service, to tell you about opportunities we hope will be of interest to you, to customize your experience on mvglassworks.com and to understand your needs so that we may provide you with the best products and services. For example, we may use your postal address, e-mail address and/or telephone number to help us:
Provide customer support
Communicate promotional opportunities
Advise you about Martha’s Vineyard Glassworks’ products and services
Process and fulfill your order and notify you of your order status
Solicit your feedback about Martha’s Vineyard Glassworks’ products and services
Provide you with promotional information, such as coupons and promotions.
Notify contest winners and award prizes
The purchase history that we collect is generally used to assist Martha’s Vineyard Glassworks in selecting and offering products and services to customers which best suit their needs and to keep track of loyalty discounts and any other incentive programs. The non-personally identifiable information that we automatically collect is utilized in the aggregate to help us look for trends so that we can improve the Martha’s Vineyard Glassworks shopping experience for our customers.
Do We Share Your Information With Third Parties?
Martha’s Vineyard Glassworks does not sell or rent your personally identifiable information to third parties. Under certain circumstances and from time to time, Martha’s Vineyard Glassworks may share your personally identifiable information with third parties as set forth below. In such circumstances, we provide only the information necessary to perform the function or to provide the service for which it has been shared. These third parties are not permitted to use the personal information provided by us for any purposes other than those authorized by Martha’s Vineyard Glassworks and these third parties are required to keep the information confidential.
Martha’s Vineyard Glassworks may share your personally identifiable information with trusted service providers who provide operational or other support services to our customers or who perform certain functions on our behalf. Examples include providers who distribute e-mails, process shipping, and conduct research or provide other marketing assistance.
Martha’s Vineyard Glassworks may share your personally identifiable information if Martha’s Vineyard Glassworks believes in good faith that such disclosure is:
a) authorized by law or necessary to comply with a legal process; b) in response to legal claims; c) to respond to customer inquiries originating with the account’s Primary Customer; d) necessary to protect personal safety, property or other rights of Martha’s Vineyard Glassworks and its customers or employees or e) an integral part of a sale of all or part of our business.
Choices You Have Regarding the Use of Your Personal Information
We want to communicate with you only if you want to hear from us. We give you the opportunity to opt-out of receiving Promotional Material from Martha’s Vineyard Glassworks. Your choice to opt-out will apply only to customers sharing the same customer number.
Also, your opt-out choice will not apply to the sharing of information with our service providers when you have given your personally identifiable information to us related to your purchase, processing of orders or other specific purposes.
If you do not want to receive Promotional Material from us please email us at firstname.lastname@example.org, call us at (508) 693-6026, or follow the unsubscribe link at the bottom of our email newsletter.
Is Your Information Secure?
Martha’s Vineyard Glassworks is committed to maintaining the security of information under our control. To try to prevent unauthorized access, maintain data accuracy and ensure correct use of information, we have put in place industry-standard physical, electronic and managerial procedures to safeguard and secure the information we collect.
Any information collected on mvglassworks.com is located on a secure server located behind a firewall and is not directly connected to the Internet. Martha’s Vineyard Glassworks employs Secure Socket Layer (“SSL”) software and password protection procedures to further safeguard personal information collected.
Notification of Changes to this Privacy Statement